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Terms & Conditions

1.    Prices displayed are for Balloons and Prop hire services and do not include GST.

1.1 GST, delivery, set up & collection will be added to your invoice at the time of booking.

2.    To secure a booking, deposits must be made within 2 days of receiving an invoice, after this time all requested hire equipment will be made available for public hire again.


2.1 The remaining balance of the invoice and security bond is due one week before the event.

2.2. Deposits are non-refundable, non-transferrable and cannot be exchanged for a credit note in the circumstance of a cancellation as props were taken out of our inventory and secured specifically for your event.

3.    Security Bond; Some items will require a security bond; we will notify you during the quoting process if a security bond is required.

3.1. A full refund of the security bond will be issued within 48hours providing no damages have occurred.


3.2. It is the responsibility of the client to ensure that the hire equipment is stored safely.

3.3. The client agrees to pay full replacement cost of any equipment damaged, lost or stolen during the hire period. The amount payable for replacement will be advised to the hirer.

3.4. Balloon Girl Co checks all props and items prior to delivery to ensure the quality is up to standard.


3.5. The client must maintain the condition of all props, ensuring that they are in the same state and condition in which they were delivered.

4.    Deliveries will be quoted to include, delivery, set up & collection.

4.1. It is the responsibility of the client to advise Balloon Girl Co at the time of booking of any possible difficulties that may delay or cause any issues with deliveries, for example: if there are stairs, if ground is uneven, if the event is outdoor or on grass.

4.2. Failure to provide accurate information about your venue and location, this may result in set up delays or cancellation.

5.    Balloon Girl Co do not hold items, to secure a booking a deposit is required.

6.    Balloon Girl Co reserves the right to refuse hire of the Equipment to any persons and for any reason.

7.    We Accept Payments by Cash, direct bank transfer and credit card. Full payment is required prior to delivery.

8.    The client will allow Balloon Girl Co use of event photos for marketing purposes.

9.    Balloon Girl Co will not issue refunds due to events being cancelled, rescheduled or postponed by COVID-19 restrictions, however we will offer a credit note with no expiry.

9.1 All cancellations need to be submitted in in writing via email. No verbal cancellations shall be accepted to avoid any misunderstandings.

9.2. All changes or removal of items from booking can only be made 4 weeks prior to the event unless approved by Balloon Girl Co.

9.3. Additions can be made at any time subject to availability.

9.4 Any deposits are non-refundable in the circumstance of having to cancel your order with us.

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