FAQs

 Do you deliver?

Absolutely! We are based in Boronia and encourage local pick up, however delivery can be arranged for any area of Melbourne. We deliver easily in the Eastern Suburbs and use Sherpa Courier for further deliveries. Delivery fee is calculated according to distance. Please contact us directly for quote on delivery.

 

What time do you deliver?

As much as we would love to have everyone’s balloons at their door by 9am it's just not possible to have everything ready and out the door that early. We will pre arrange a suitable time with you when booking. We always are flexible and work with each clients needs.

 

Can you deliver at a specific time?

Unfortunately with so many awesome orders to prepare we have a 3-hour delivery windows and cannot promise an exact time.

 

Can I get my balloons delivered in the evening?

Of course! Please keep in mind this will incur an out of hours delivery fee of an additional $25.

 

Can I get a delivery on Sunday?

Sure you can! All Sunday deliveries are made and delivered as early as possible so we can sign off for the day.

 

Whats the latest pick up time?

7pm is our very strict cut of time for pick ups. 

How long will my Balloon Girl Co creation last?

Whilst each creation is made unique with love, each balloon requirement is different, and balloons are heavily affected by their environment. Please see the list below of what to expect (keep in mind balloons have a lot of variables). 

 

Can balloons be set up outside?

This is entirely up to the client. Balloons will always have a shorter lifespan when set up outside. We take no respobility for the damange caused by the tempreature or wind conditions. Heat is extremely bad for balloons cause them to oxidise and in some cases pop.
 

Balloon Garlands - We use high quality and latex balloons. If kept indoors, garlands can last for 4-6 weeks. Garlands can be hung outdoors however they will oxidise and affect the quality of the balloons and colour.
 

Balloon Bouquets - All bouquets are filled with air and are designed to last a couple weeks if kept indoors in room temperature. We have had reports of bouquets lasting over 2 months in the right conditions!
 

Helium Balloons - While we use high float in all the balloons which give them a 2-3-day lifespan, these unfortunately do not last as long. Best kept indoors if planning a surprise for someone special  in the morning. They are not designed for outdoor temperatures.
 

Confetti Balloons - These are all handmade and come with high float. Due to the weight of the confetti they have a shorter lifespan, anywhere from 1-3 days. We do not recommend confetti balloons on a hot day as they will go cloudy.

Personalised Balloons - Vinyl decals will naturally start to lift after 12 hours on latex balloons. Decals on foil balloons, deco bubbles and orbs will last longer.

 

How do I place an order and pay?

Please fill in the contact form and get in touch. We will work with you on exactly what your after and send you an invoice.  Garland bookings require a 50% deposit to secure the date. FInal payment is due 7 days prior, no cash payments are accepted on the day.

Balloon Bouquets and Helium Balloons require payment upfront in full at the time of booking..

 

Does Balloon Girl Co have a shop front?

We hope to one day! In the time being, orders can be placed online and picked up if you live local to Boronia. Simply let us know if you would like to pick up your order and we will arrange that for you.

 

Do Balloon Girl Co have a minimum order?

To be eligible for delivery there is a minimum order of $50. For local pick up there is no minimum order.

 

What payment methods do you accept?

We accept Visa, Mastercard and Bank TRansfer.

 

What is your cancellation policy?

We order all ballooons in per job and do not hold all stock on hand being a small business. The best we can offer is a 50% refund if you cancel before 21 days of event. After this no refund can be given. If the government imposes a lockdown due to covid we will give credit notes for garlands and prop hire if within the 21 day period.